Refund policy

Return Policy - JEWSIONE

At Jewsione, your satisfaction is our priority. We offer a 60-day satisfaction or money-back guarantee, so you can shop with complete confidence.

Return Conditions:

Items must be returned within 60 days from delivery.

Products must be unused, in perfect condition, and in their original packaging.

Proof of purchase is required (order confirmation or receipt).

How to Start a Return:

Receive the instructions: we will guide you through the entire process and provide you with the return address.

Send the item once the return has been approved.

Refunds:

If the refund is approved, it will be automatically issued to the original payment method within 10 business days.

Please note that your bank or card issuer may need additional time to process and reflect the refund.

If more than 15 business days have passed since the refund was issued and you still have not received it, contact us at jewsionepro@gmail.com.

Exchanges:

If you would like to exchange an item, contact us at jewsionepro@gmail.com.

Exchanges are subject to product availability.

Damaged or Defective Items:

If your item arrives damaged or defective, contact us immediately at jewsionepro@gmail.com with photos of the issue.

We will offer a replacement or a full refund of the order to the original payment method.

Return Shipping:

Return shipping costs are the customer’s responsibility, unless the item is defective or was sent by mistake.

We recommend using a tracked shipping service to ensure safe delivery.

If you have any questions, feel free to contact us at jewsionepro@gmail.com.

💛 60-Day Satisfaction or Money-Back Guarantee - your satisfaction is our commitment.

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